cbd88's Privacy Policy

1. Introduction and Scope

cbd88 is a trusted online casino and betting platform in Bangladesh. We place the utmost importance on the privacy of our users and are committed to protecting their personal information. This privacy policy ("Policy") determines how cbd88 (referred to hereinafter as "we", "our", or "cbd88") manages the information of users ("user" or "you") of the cbd88.cam website and all associated services.

This policy applies to the cbd88.cam website, its mobile version, and all digital services we provide. By completing registration on our platform or by continuing to use the site, you are giving your consent to the methods of information collection and use described in this privacy policy.

Our services are only for those aged 21 or older. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

2. Types of Information Collected

cbd88 collects various types of information to improve its services and provide users with the best experience. This information is divided into the following categories:

2.1 Personally Identifiable Information

Information collected during registration and account verification includes:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• National ID card or passport number (for identity verification)
• Permanent or current address

2.2 Financial Information

Information required for processing transactions:

• bKash, Nagad, or Rocket mobile number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical Information

Information automatically collected while using the site:

• IP address and device type
• Browser version and operating system
• Time of site access and session duration
• Pages visited and browsing behavior
• Referral URL (where you came from before reaching our site)

2.4 Gaming Activity Information

To personalize your gaming experience and ensure responsible gaming, we record the following information:

• Game history and results
• Betting patterns and amounts
• Bonus usage details
• Session duration and gaming frequency

3. Methods of Information Collection

cbd88 collects user information through various lawful and transparent methods:

3.1 Direct Collection

Information you provide by filling out registration forms, completing the account verification process, contacting us via live chat, and communicating by email is collected directly.

3.2 Automatic Collection

Technical information is automatically collected through our server logs, cookies, and web beacon technology. This information is used to monitor and improve the site's performance.

3.3 Collection from Third Parties

Necessary information may be verified from payment processors (such as bKash, Nagad, Rocket), identity verification services, and fraud prevention service providers. In such cases, the respective third party's own privacy policy will apply.

4. Purpose of Information Use

cbd88 uses collected information for the following lawful purposes:

4.1 Service Delivery and Operations

• To complete account creation and verification
• To process deposit and withdrawal transactions
• To correctly apply bonuses and promotions
• To operate gaming services without interruption
• To provide VIP program benefits

4.2 Security and Compliance

• To prevent fraud and money laundering
• To prevent attempts to open multiple accounts
• To block minors from accessing the platform
• To enforce responsible gaming policies

4.3 Service Improvement

• To personalize the user experience
• To identify and resolve technical issues on the platform
• To conduct research for developing new games and features
• To improve the standard of customer support

4.4 Communication

• To send important account-related notifications
• To provide transaction confirmations
• To share promotional information with your permission
• To respond to customer support requests

5. Information Sharing and Disclosure

cbd88 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted technology and service providers whose assistance is used to operate our platform may access necessary information on a limited basis. These partners follow cbd88's guidelines and are not permitted to use this information for their own purposes.

5.2 Payment Processors

For transactions via bKash, Nagad, Rocket, and bank transfer, the necessary information is exchanged with the relevant payment processor. These services follow their own privacy policies.

5.3 Legal Obligations

Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, only the information necessary for that specific purpose will be disclosed.

5.4 Fraud Prevention

Relevant information may be shared with security agencies or other gaming platforms to prevent fraudulent activity, money laundering, or any other illegal conduct.

6. Cookies and Tracking

The cbd88.cam website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the site's functionality.

6.1 Essential Cookies

These cookies are essential for the site's core functionality. Without them, it is not possible to maintain login sessions, secure transactions, or provide security. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to personalize your experience on the site.

6.3 Analytics Cookies

These cookies are used to understand which pages on the site are visited most often and how users navigate the site. This information is analyzed in aggregate (in anonymized form).

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the site's functionality.

7. Data Retention and Deletion

cbd88 retains user information only for as long as necessary. The retention period depends on the type of information and legal requirements.

7.1 Active Account Information

Information related to your account will be retained for as long as your account remains active. This information is needed to maintain service quality and provide you with accurate information.

7.2 Financial Transaction Information

Financial transaction records are generally retained for a specified period after account closure, in accordance with applicable legal requirements.

7.3 After Account Closure

If you request account closure, we will delete or anonymize all information within a reasonable time, except for information required to meet legal obligations.

7.4 Data Deletion Requests

You may request deletion of your information by emailing [email protected]. However, it may not be possible to immediately delete all information in cases involving legal obligations, ongoing disputes, or incomplete transactions.

8. Your Rights

As a user of cbd88, you have the following rights over your own information:

8.1 Right to Access

You have the right to receive a copy of the information stored in your account. To make this request, contact [email protected].

8.2 Right to Rectification

You have the right to correct any inaccurate or outdated information in your account. Information can be updated through the account settings or by contacting the support team.

8.3 Right to Erasure

Beyond legal obligations, you may request the deletion of your personal data. However, some data may be required to be retained for legal or regulatory reasons.

8.4 Right to Object to Processing

You may object to marketing communications at any time. To unsubscribe from promotional emails, use the link in the email or contact us directly.

8.5 Right to Data Portability

In certain cases, you may request your data in a structured and readable format.

To exercise any of the rights mentioned above, please email us at [email protected]. We generally aim to respond within 30 business days.

9. Security Measures

cbd88 uses industry-standard security technology to protect your data. Our security framework includes the following measures:

9.1 Encryption

All data transmissions are protected by SSL (Secure Sockets Layer) encryption. You can confirm that the connection is secure by checking for "https" and a padlock icon in your browser's address bar.

9.2 Access Control

Only employees who require access to your data as part of their job can view it. All employees take strict confidentiality oaths and undergo regular security training.

9.3 Server Security

Our servers are operated in secure data centers and are protected by firewalls, intrusion detection systems, and regular security audits.

9.4 Response to Data Breaches

In the event of a data breach, we will promptly notify affected users and take the necessary remedial steps. Please note, however, that no method of transmitting data over the internet is 100% secure; therefore, while we strive to provide maximum protection, we cannot guarantee absolute security.

Some precautions on your end are also important: use a strong password, do not share your account credentials with others, and always log out after using a public computer.

10. Third-Party Services

The cbd88 platform uses various international game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) to deliver games. These providers process the technical data necessary to operate their games. These services operate under their own privacy policies.

Additionally, payment processing services (bKash, Nagad, Rocket) follow their own data protection policies, and their policies will apply when transactions are carried out on their platforms.

If our website contains links to external sites (although we are careful in this regard), cbd88 is not responsible for the privacy policies of those sites.

11. Policy Changes

cbd88 reserves the right to update this privacy policy at any time. If any significant changes are made to the policy:

• The "Last Updated" date at the top of this page will be changed
• A notification may be sent via email to registered users
• A notice may be displayed on the site

If you continue using the site after changes are published, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.

If you object to any changes, you may request that your account be closed. Not using the site after a change takes effect will be treated as your rejection of the updated policy.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated customer support team is available 24/7 to assist you.

To learn more, please also visit our Terms and Conditions and Responsible Gaming pages.